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    Junk For Joy Inbound Sales

    Junk For Joy Inbound Sales

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    Post Pickup

    SSN/EIN

    October 26, 2022November 22, 2022 user

    When a car sells for over $500, we request that the donor sends us their SSN. Please save it on the assigning tab. It will

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    Questions

    Technical Issues/ Questions

    October 26, 2022July 19, 2023 user

    For suspected programming bugs, please email faigy.pilc@oorah.org, and copy chana.horowitz@oorah.org and efrat.muller@oorah.org. If you cannot access Jump, enter donations online on the Junk For Joy

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    Chats/Emails

    Chats

    October 26, 2022January 4, 2023 user

    You access the Junk for Joy chats portal here. Sign in:The user name is emma@junkforjoy.org and the password is Swarth1805#The “S” must be capitalized! Once

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    Operations/Assigning Issues

    Tow Companies

    October 26, 2022October 25, 2023 user

    We currently only have a few vendors (but we hope to add on a few more very soon). We have: Copart Auto AuctionPeddleHouston AutoCharitable AutoU

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    Operations/Assigning Issues

    Towfee Approvals

    October 26, 2022November 23, 2022 user

    Boats, motorcycles and RVs are done a little differently in Junk for Joy. If a Tow Fee email or pictures of a boat/RV/motorcycle come in,

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    Operations/Assigning Issues Post Pickup

    Violations

    October 26, 2022November 23, 2022 user

    The email address to send violations to is violations@junkforjoy.orgIf an email/text comes in with a violation, please classify it, and assign it to R’ Bliakhman.

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    Operations/Assigning Issues

    Needs Reassigning

    October 26, 2022November 23, 2022 user

    If something needs to be reassigned for some reason, please write the reason in the activity. Then create a needs reassigning follow-up and change the

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    Operations/Assigning Issues

    Rush Pickups

    October 26, 2022November 23, 2022 user

    If a donor needs a rush pickup, first tag the donation as a rush. Then once the donation is saved, create a phone ticket (in

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    Updating Tasks/Statuses

    Donation Statuses

    October 26, 2022November 23, 2022 user

    The status of each donation/lead needs to be updated manually. Statuses are found on the top right side. After working on a follow up, change

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    Updating Tasks/Statuses

    J4J Follow ups (Tasks)

    October 24, 2022November 23, 2022 user

    Followups in J4J are called Tasks. They are found under the Tasks tab. Tasks are sorted by your own follow ups and unassigned follow ups.

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