When a donor calls after the car has been picked up by Copart and there is a title issue, please do a COLD transfer to
Category: Operations/Assigning Issues
If a vehicle is picked up by Copart and there’s a title issue (car has not been sold), please send the calls/emails/ texts directly to
If we get a donation that is located the state of CA, please make sure to get the VIN# and the plate# and send an
We currently only have a few vendors (but we hope to add on a few more very soon). We have: Copart Auto AuctionPeddleHouston AutoCharitable AutoU
Boats, motorcycles and RVs are done a little differently in Junk for Joy. If a Tow Fee email or pictures of a boat/RV/motorcycle come in,
The email address to send violations to is violations@junkforjoy.orgIf an email/text comes in with a violation, please classify it, and assign it to R’ Bliakhman.
If something needs to be reassigned for some reason, please write the reason in the activity. Then create a needs reassigning follow-up and change the
If a donor needs a rush pickup, first tag the donation as a rush. Then once the donation is saved, create a phone ticket (in